Alt image Alt image Alt image

Return Policy

Hydra by Pet Society offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, please refer to our policy below.

Products Purchased from the Hydra Pet Care Website:

Items may be refunded for the original purchase price (minus the shipping fee) or replaced within 30 days of purchase. The original shipping fee is non-refundable. No need to send the item back, we ask that you donate the item to your local animal rescue or shelter. For further assistance, please visit our contact page.

Products Purchased From a US Retail Partner:

If a Hydra Pet Care product was purchased from one of our US retail partners, the retailer will assist you with a refund, exchange, or store credit. To process a return, our retail partners will need proof of purchase along with the original item. Please contact the retailer for further details about their unique return and exchange policy. Hydra Pet Care does not issue refunds but we are happy to issue a replacement product if you’re located within the United States, on a case-by-case basis. For further assistance, please visit our contact page.

Products Purchased From an International Retail Partner:

If a Hydra Pet Care product was purchased from one of our international retail partners, the retailer will be happy to assist you with a refund, exchange, or store credit. Hydra Pet Care does not issue refunds or ship replacements internationally. To process a return, our retail partners will need proof of purchase along with the original item. Please contact the retailer for further details about their unique return and exchange policy.